FAQ
Here are some common questions from our clients:
How Do We Start?
734-358-9995
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Our first contact is a phone consult where we can take care of the basics and discuss the scale of the job.
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Then we can meet in person at the site to visualize the work necessary, discuss an end result in terms of the amount of items to be dealt with, and the vision of what it will look like when we are done.
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At that time we will discuss, the items we may need to purchase and an estimate of the amount of hours we will need to complete the job.
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We will come to an agreement on the work involved, the amount of hours to complete it and then schedule a start time.
As an adult I can promise you we are only interested in working hard to help our clients. Your satisfaction is our goal, based upon mutually agreed upon tasks discussed in advance. If we are unsure of your instructions, we will clarify that with you in advance.
We take no items from the premises without your permission.
100% Satisfaction Guarantee
How Much Does it Cost?
Some examples of additional fees could be:
• Additional staff • Heavy objects (Pianos) • Hauling items offsite and any associated disposal fees. •Rush Fees •Shelving, tubs, containers, tarps,
•Installing or building items •Painting •Some materials consumed to complete the job- (Discussed in Advance).
- Can We Help?
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Absolutely. It will be better if you do! You can be as involved as you want.
I have certain things I know how to do well and I will be faster than you, but I can always use an extra pair of hands.
Some people prefer to stay out of it and do their own thing while I improve the site.
- Do You Have Insurance?
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Absolutely. I want to protect myself and my clients. I also give you my word that you will be satisfied with my efforts.
- Do I Have Final Say in Certain Matters?
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Yes! We will make suggestions, but ultimately you have to like things after we leave. We check in frequently with you & give you choices when necessary & make our recommendations. At the end of the day, your place is YOUR place.
- I Am Nervous and Embarrassed About My Situation.
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- Its ok. I am not here to judge. I am here to help and give you an outside hand to repurpose your space.
- There can be many reasons to be stressed, confused and overwhelmed. I will address those issues with you in a way that is sensitive to your needs and I desire to help you regain the upper hand on your space.
- We will acknowledge the past & validate it as we go. I will encourage you to begin to look forward with a healthy mindset.
- Let's take the stress of having this project hanging over your head and put it to the curb!
- Its ok. I am not here to judge. I am here to help and give you an outside hand to repurpose your space.